Privacy Policy | Cryptocurrency Recovery & Fraud Protection

Privacy Policy

Fraud Counsel Department (“we,” “our,” or “us”) is committed to protecting your personal information and maintaining a secure digital environment. This Privacy Policy outlines how we collect, process, store, and safeguard your data when you visit our website or seek cryptocurrency recovery assistance from our team.

By accessing this website or submitting your information to us, you consent to the practices described below.

1. Information We Collect

We only collect information necessary to provide professional crypto recovery and fraud investigation services.

A. Personal Information
Data you provide voluntarily through our contact forms, live chat, WhatsApp, or email:

  • Full name

  • Email address

  • Phone number

  • Details about your crypto case (e.g., type of scam, amount lost)

B. Technical & Usage Data
Collected automatically during your visit:

  • IP address and device data

  • Browser type, region, referring pages

  • Page interactions and time spent on site

  • Cookie identifiers

C. Communication Records
Any messages or documents you provide during recovery support.

2. How We Use Your Information

We use collected information to:

  • Assess and support your cryptocurrency recovery case

  • Communicate securely regarding updates and investigative progress

  • Improve website performance and client user experience

  • Enhance fraud prevention and cyber-security measures

  • Comply with regulatory, legal, and enforcement requirements

We never request private keys, seed phrases, or access credentials.

3. Legal Basis for Data Processing

We process your data based on:

  • Legitimate interest (case review, fraud prevention, security)

  • Your consent when submitting information

  • Legal obligation where required by enforcement authorities

4. Sharing Your Information

We do not sell or rent personal information.
We may only share your data with:

  • Verified service providers who support secure website operations

  • Authorized legal, regulatory, or enforcement agencies

  • Internal compliance teams for fraud verification purposes

Data is shared strictly on a need-to-know basis.

5. Data Security

We apply advanced cybersecurity and encryption protocols to prevent:

  • Unauthorized access

  • Data loss

  • Misuse or alteration

Although no online system is completely immune to threats, we continuously enhance security to protect client data.

6. Your Rights & Choices

Depending on regional privacy laws, you may request to:

  • Access or update your personal information

  • Delete your information where legally possible

  • Restrict the processing of your case data

  • Withdraw consent for direct communication

To exercise your rights, contact us using the details provided below.

7. Cookies & Tracking Technologies

Cookies help us:

  • Improve navigation and performance

  • Deliver relevant content

  • Monitor fraud-related access patterns

You may disable cookies through your browser, although some features may not function properly.

8. Third-Party Websites

Our website may contain external links.
We do not control third-party platforms and are not responsible for their content or privacy practices. Please review their policies independently.

9. Policy Updates

We may update this Privacy Policy periodically to reflect:

  • Legal changes

  • Technology updates

  • Service enhancements

The most recent version will always appear here with the revised effective date.

10. Contact Information

For privacy-related inquiries or data requests:

Fraud Counsel Department
North American Client Support Office
1270 Avenue of the Americas, 7th Floor
New York, NY 10020, United States

Phone: +1 (332) 203-6168
Email: support@fraudcounsel.com

Working Hours:
Mon – Sat: 24 Hours
Sunday: 12:00 AM – 4:00 PM (EST)

Secure. Confidential. Compliant.